We often receive many questions.
Here are our responses to some of the most frequently asked questions.
You are the only owner of your pictures. We store the files on our servers so you can download your converted images. We do not keep your copied files for more than one hour. We remove all files one hour after you upload them. You can relax knowing that we never keep your personal information. Once your files are fully removed from our system, we want to be clear that we will not access, view, or copy your files at any time.
Absolutely. All uploads are secured using HTTPS/SSL protocol to keep your information safe. These extra steps ensure the highest level of privacy and follow most company rules for protecting data. We handle your data by following strict guidelines to meet high standards.
Our system needs are quite simple. To use our tools effectively, we recommend that you use these web browsers: Chrome, Firefox, Internet Explorer version 10 or higher, and Safari. If you have any problems, send us an email. We will work to get back to you within 24 hours.
Click the "Choose File" button to upload your image. Choose the output format you want from the options provided. Press the "Convert Now" button to begin the conversion. Download the image in the format you selected.
Unfortunately, not everything is in our control. Even though our servers work quickly, how long it takes for your images to convert depends on your Internet connection and the size of the images you choose. We apologize for the inconvenience.
If you can't upload your files or some features on the page aren't working right, try turning off web extensions like AdBlock. At times, these extensions might stop our tools from working at their best. We guarantee that our ads will cause very little interruption! If the issue is still not fixed, try using Incognito mode in your browser.
We created ConvertPNG2JPG to be easy to use, but everyone can need help now and then. We can’t predict every technical problem that might come up. Our support team is here for you with answers to your questions, suggestions, or any claims you have. Please reach out to us using the contact form, and we will do our best to respond within 24 to 48 hours.